Our role in your privacy

If you are a Resigency subscriber (broadly classified either as an Estate Official or Estate Resident) or you are just visiting our website because you love what we do – no pun intended, this notice applies to you. If you are agreeing to a contract with Resigency, please do read the “terms and condition” of the contract available separately (we promise you, we have tried to limit the legalese) as we have not bundled it with this privacy notice. Other organizations do that but we don’t, because we understand what privacy means to us and you.

We would have started with “we value your privacy…”. Since that is too mainstream, we are giving you the exact details. We believe privacy is not in a policy, it is in what you do as an organization – ethics.

When and how we want to collect data

From the first moment you interact with the Resigency website, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this:

Data you give	Data we collect
When you subscribe to us	When you visit our website
When you register as a subscriber (Estate Official or Estate Resident)	When we contact you either via email or calls

Types of data we may collect

Contact details: Your name, address, telephone number, email address.

Financial information: Your bank account number, sort code, credit/debit card details.

Data from your contracts: Your contract information, counterparty names and email addresses, comments, activity on contracts.

Data that identifies you: Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.

Data on how you use Resigency: Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

• Contractual basis and Legitimate Interest

  • Keeping our company in operations

    Managing your requests (like registering subscribers and users, sending a contract to sign to a counterparty, login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure, interacting with customer support).

  • Improving the Resigency application and website

    Testing features, interacting with customer support, managing landing pages, data analysis and research and in some cases using third parties to do this.

• Consent

  • Marketing purposes (with your consent)

    Sending you emails and messages about new features, products and services, and content.

Your privacy choices and rights

• Your choices

  You can choose not to provide us with personal data and continue to use our website only. You will be unable to use the Resigency app without personal data.

  You can turn off, block or delete cookies in your browser by changing its settings. Yes, if you do this, you can continue to use our website, but certain features may not work effectively.

  You can ask us not to use your data for marketing since we will inform you if we intend to when before collecting. Nonetheless, if you inadvertently get a marketing email from us, please use the opt-out/unsubscribe feature available in the email.

• Your rights

  You can exercise your rights by sending us an email at support@resigency.com

  You have the right to access information we hold about you. We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

  You have the right to make us correct any inaccurate personal data about you.

  You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Resigency service to you.

  You have the right to port your data to another service. We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

  You have the right to be ‘forgotten’ by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Resigency

  You have the right to lodge a complaint regarding our use of your data. Please tell us first, so we have a chance to address your concerns.

  How secure is the data we collect?

  We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

  Where do we store the data?

  The personal data we collect is processed at our offices in Nigeria and in any data processing facilities operated by the internet service providers

  How long do we store your data?

  We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Resigency. We will delete your personal data from our archives no later than 6 years from the last time you used Resigency or as agreed with you in a separate contract.

  Third parties who process your data

  Businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do. When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Notice.

  Alas! We value your privacy, hence we have limited the third-party interactions on our websites to only four. Three out of this are used for contents on our websites such as fonts and maps while the last is for hosting our website

  Type	Service Providers	Data Collected or Shared	Purpose	Place of Processing
  Analytics	Google APIs (Privacy policy)	maps.googleapis.com fonts.googleapis.com fonts.gstatic.com	Helps us to consume Google fonts and maps. Third-party apps can use these APIs to take advantage of or extend the functionality of the existing services/td>	US

  Cookies

  We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Resigency. These may be ‘session’ cookies, meaning they delete themselves when you leave Resigency, or ‘persistent’ cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.

Notes:

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies

Which specific cookies do we use?

Service Providers	Key Cookies	Purpose
Resigency	sessionid	The session ID cookie is used to identify you when you log in to our website for the duration of that user's visit